Privacy Policy

BikeButler (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us, use our services, or visit our website www.bikebutler.ie.

We comply with the General Data Protection Regulation (GDPR), the Data Protection Acts 1988-2018 (Ireland), and all other relevant privacy laws.

Who We Are
BikeButler provides convenient bike collection, servicing, and return, offering a premium and hassle-free way to keep your bike in top condition.
BikeButler acts as the data controller for personal data collected in connection with these services.

Our contact details:
BikeButler
15-17 Earlsfort Terrace, Saint Kevin's, Dublin 2, D02 YX28, Ireland.
Email: hello@bikebutler.ie
Web: www.bikebutler.ie
Information We Collect

We may collect and process the following types of personal data:

Identity Data – name, age, date of birth, gender.
Contact Data – email address, phone number, postal address.
Booking & Service Data – details of bike type, service requests, collection/delivery details, payment history.
Transaction Data – records of services purchased and payments made.
Technical Data – IP address, browser type, device identifiers, website usage data.
Special Category Data – generally not collected, but may arise in exceptional cases (e.g., accessibility or health-related requirements for collection).

We only collect the minimum data necessary for the purposes described below.

How We Collect Data
We collect personal data through:

Direct interactions (service bookings, enquiries, emails).
Online forms (booking portal, quote requests).
Automated technologies (cookies, analytics tools).
Third-party sources (payment processors, logistics partners).

How We Use Personal Data
We use your personal data for the following purposes:

To deliver our services – collecting, servicing, and returning bikes.
To communicate with you – confirming bookings, sending updates, or providing customer support.
To process transactions – managing payments, invoices, and refunds.
To comply with legal obligations – tax, audit, insurance, and regulatory reporting.
To improve our services – analysing service performance, customer feedback, and usage data.
To market responsibly – sending service updates, offers, or newsletters (with your consent).

Lawful Bases for Processing
Under GDPR, we process personal data on the following bases:

Contractual necessity – where data is needed to provide our services.
Legal obligation – where we must comply with laws (e.g., financial compliance).
Legitimate interests – to improve services, protect security, and grow our business.
Consent – for marketing communications or where required for sensitive data.

Sharing Your Data
We do not sell your personal data. We may share it with:

Professional advisors (accountants, insurers, legal advisors).
Technology providers (website hosting, CRM, booking and payment processors).
Logistics partners (drivers, service hubs handling your bike).
Regulatory bodies and authorities (where legally required).

All third parties are required to respect your data and act in compliance with GDPR.
International Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as EU Standard Contractual Clauses or equivalent legal protections.

Data Retention
We retain personal data only as long as necessary for the purposes collected:

Customer and service records – up to 7 years (for legal and financial compliance).
Booking and transaction data – 7 years.
Marketing data – until you withdraw consent.
Technical/website data – typically 12–24 months.

Your Rights
Under GDPR, you have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Request deletion (“right to be forgotten”).
Restrict or object to processing.
Data portability (transfer your data to another provider).
Withdraw consent for marketing at any time.
Lodge a complaint with the Data Protection Commission (DPC) Ireland.

To exercise your rights, contact us at dpo@bikebutler.ie.

Cookies & Tracking

Our website uses cookies and similar technologies to:

Improve site performance.
Analyse visitor behaviour.
Deliver tailored content and offers.

You can control cookie preferences in your browser or through our cookie settings tool.

Data Security
We apply appropriate technical and organisational measures to protect personal data, including encryption, secure servers, access controls, and staff training.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us
For questions or requests regarding this Privacy Policy, contact us at:
Data Protection Officer (DPO)
BikeButler
15-17 Earlsfort Terrace, Saint Kevin's, Dublin 2, D02 YX28, Ireland.
Email: hello@bikebutler.ie
Web: www.bikebutler.ie