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BikeButler

Bike Butler – Terms and Conditions

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Effective date: 9th September 2025
Company: Bike Butler
Address: 15-17 Earlsfort Terrace, Saint Kevin's, Dublin 2, D02 YX28, Ireland.
Email: hello@thebikebutler.ie
Web: https://www.thebornentrepreneur.ie/

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Introduction

These Terms and Conditions (“Terms”) govern the provision of bicycle collection, servicing, repair, and return services by Bike Butler (“we”, “us”, “our”) to our customers (“you”, “your”). By booking a service with us via our website, phone, or any other channel, you agree to be bound by these Terms.

 

Services Provided

  • We collect your bicycle from your chosen address, transport it to our workshop or partner service centre, complete the requested service(s), and return it within the agreed timeframe.

  • Services include (but are not limited to) general servicing, safety checks, puncture repairs, part replacement, and performance upgrades.

  • Any additional work identified will be communicated to you with a revised quote before proceeding.

 

Booking & Payment

  • Bookings must be made online at www.bikebutler.ie or by phone/email.

  • Payment is required in advance for standard services. For additional work identified after collection, full payment must be received before your bike is returned.

  • Prices include VAT at the applicable Irish rate.

 

Cancellations & Refunds

  • You may cancel a booking up to 24 hours before collection for a full refund.

  • Cancellations made within 24 hours of collection are non-refundable.

  • If we are unable to provide the service (e.g., due to workshop capacity or parts availability), we will refund you in full.
     

Delivery & Turnaround

  • We aim to return serviced bicycles within 72 hours of collection, unless otherwise agreed.

  • Delays due to parts availability or unforeseen circumstances will be communicated promptly.

  • We are not liable for delays caused by factors outside our reasonable control (e.g., supplier delays, extreme weather, or traffic).
     

Liability & Insurance

  • Your bicycle remains your property at all times.

  • We take reasonable care in handling and transporting bicycles, but we are not responsible for:

    • Pre-existing damage or faults

    • Wear and tear during normal use

    • Loss or theft caused by circumstances beyond our control

  • Our liability for any claim is limited to the cost of the service provided or the replacement value of the bicycle, whichever is lower.
     

Parts & Warranty

  • All replacement parts are sourced from reputable suppliers.

  • Parts carry the manufacturer’s warranty, which we will pass on to you.

  • Our workmanship is guaranteed for 30 days from the date of service.


Customer Responsibilities

  • You must ensure that:

    • The bicycle is available for collection at the agreed time.

    • You provide accurate contact and address details.

    • You disclose any known faults or safety issues in advance.

  • Failure to meet these requirements may result in additional charges or service refusal.


Limitation of Liability

To the fullest extent permitted by Irish law:

  • We exclude all implied warranties or conditions relating to the services.

  • We are not liable for indirect, incidental, or consequential losses (e.g., loss of earnings, inconvenience, or use of the bicycle).


Consumer Rights

These Terms do not affect your statutory rights under Irish consumer law.

11. Complaints & Disputes

  • Any complaints should be submitted in writing to hello@bikebutler.ie.

  • We aim to resolve disputes quickly and fairly.

  • If unresolved, disputes may be referred to the Competition and Consumer Protection Commission (CCPC) or resolved through the Irish courts.


Governing Law

These Terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.

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